Shopify Support & Maintenance Packages
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Keep your Shopify store running, updated, and ready to sell. AALogics provides reliable Shopify support and maintenance for stores that need ongoing technical fixes, performance improvements, app management, and continuous store care — without starting from zero every time something breaks.
Support Highlight
Shopify Store Support, Without the Technical Headache Apps change. Themes need updates. Small bugs appear. Integrations stop working. Performance can decline as the store grows. Our Shopify Support & Maintenance service gives you an ongoing technical team for fixes, storefront care, and structured monthly support.
Support Assurance
Confirm. Fix. Test. Publish. Every planned change follows a controlled support process — issue confirmation, staging where available, QA of related storefront flows, approved publish, and documented completed work. Response targets cover acknowledgement and start of handling — not guaranteed resolution time.
SHOPIFY STORE ASSESSMENT
Is Your Shopify Store Quietly Accumulating Technical Debt?
A store can keep selling while small technical problems build up. A broken app connection, a theme change that breaks mobile, an outdated script, or a checkout issue can affect revenue. Before ongoing support, we review your store and recommend the plan that matches its condition and workload.
Recurring Theme Bugs
Liquid, layout, responsive, or template issues keep coming back after campaigns or theme edits.
App & Integration Friction
Apps conflict with the theme, break after updates, or stop syncing with payments, shipping, or marketing tools.
Checkout & Storefront Errors
Cart, checkout, search, filters, forms, or account flows create broken customer journeys.
Performance Drift
Store speed declines as scripts, apps, and assets accumulate — affecting mobile experience and Core Web Vitals.
No Dedicated Shopify Developer
Marketing and ops need changes, but there is no reliable technical partner who already knows the store.
Reactive Firefighting Only
Issues are fixed only when something breaks — with no monthly health review, QA discipline, or maintenance reporting.
Before ongoing support, we can assess your theme, apps, storefront, performance, and existing issues — then recommend Basic, Bronze, or Gold.
Get a Shopify Store AssessmentWHAT WE SUPPORT
Complete Shopify Support & Maintenance Coverage
AALogics helps maintain and improve the core areas of your Shopify store — from theme and Liquid fixes to apps, storefront functionality, performance, and technical SEO within your monthly plan.
Storefront, Apps & Functionality
Theme & Storefront
Theme bug fixes, Liquid/HTML/CSS/JS fixes, section and template updates, responsive issues, navigation, and product/collection template updates.
Shopify Apps & Integrations
App configuration and troubleshooting, theme/app compatibility checks, existing integration support, and API/webhook investigation where applicable.
Store Functionality
Product/variant issues, cart and checkout, search and filtering, collections, forms, customer accounts, and broken storefront errors.
Performance, Maintenance & SEO
Performance & Technical Health
Performance reviews, asset optimization recommendations, theme code improvements, script review, mobile checks, and Core Web Vitals review.
Store Maintenance
Theme and app update compatibility checks, configuration reviews, technical health reviews, pre-change versioning where applicable, post-change QA, and monthly reporting.
SEO & Store Quality
Metadata and technical SEO checks, redirects, broken links, indexation and structured-data investigation, and basic on-page technical fixes. SEO campaigns and content production are separate.
SUPPORT PLANS
Choose the Right Shopify Support Plan
Three monthly plans with published hours, response targets, and deliverables. Basic covers reliable ongoing fixes. Bronze adds continuous improvements and integrations. Gold delivers higher capacity and faster response. Shopify plan fees, premium themes, and paid apps are separate.
Basic
$499 /month
Monthly Hours: 10 hrs
Reliable ongoing technical support for stores that need regular maintenance and occasional fixes — theme/storefront work, basic app troubleshooting, and routine checks.
- What you get: 10 support hours per month for approved Shopify technical tasks
- Theme and storefront fixes
- Basic app troubleshooting
- Minor content or layout changes
- Routine technical checks
- Performance review
- Basic SEO issue fixes
- Post-change QA
- Monthly maintenance summary
- Critical issue response target: within 4 business hours
Not included: major redesigns, custom apps, large integrations, migrations, headless builds, Shopify plan & paid apps. Unused hours do not auto-roll unless agreed in writing.
Best for: small to growing Shopify stores that need a technical partner for regular maintenance and occasional fixes.
Bronze
$1,299 /month
Monthly Hours: 25 hrs
Continuous technical support and improvements for active stores — priority bug fixes, Liquid customization, integrations, and monthly store health review.
- Everything in Basic, plus:
- 25 support hours per month
- Priority bug fixes
- Theme and Liquid customization
- App configuration and troubleshooting
- Existing integration support
- Store functionality improvements
- Performance optimization work
- Mobile and responsive fixes
- Technical SEO fixes
- Monthly store health review
- Post-change QA and regression checks
- Monthly maintenance report
- Critical issue response target: within 2 business hours
Not included: complete redesigns, new custom applications, large ERP/PIM builds, headless/Plus engineering unless scoped separately.
Best for: growing ecommerce businesses with regular store updates, apps, campaigns, and technical requirements.
Gold
$2,499 /month
Monthly Hours: 50 hrs
Higher support capacity and faster response for established stores — advanced theme work, complex troubleshooting, and priority maintenance scheduling.
- Everything in Bronze, plus:
- 50 support hours per month
- Priority technical support
- Advanced theme customization
- Complex storefront troubleshooting
- Existing integration troubleshooting
- Advanced performance improvements
- Advanced technical SEO fixes
- Broader QA and regression testing
- Regular technical health reviews
- Priority maintenance scheduling
- Detailed monthly technical report
- Critical issue response target: within 1 business hour during agreed coverage
Not included unless scoped: major rebuilds, custom apps, large migrations, headless development, or full SEO/content campaigns.
Best for: high-activity Shopify stores that rely on ongoing technical improvements and faster access to support.
*Support hours are planning capacity for approved tasks — not guaranteed task quantities. Larger projects (redesigns, custom apps, major integrations, migrations, headless) are estimated separately before work begins.
COMPARE PLANS
Compare All Shopify Support Plans
Clear hours, response targets, and deliverable differences across Basic, Bronze, and Gold — so you can see exactly what $499 / $1,299 / $2,499 per month includes.
| Capability | Basic | MOST RECOMMENDED Bronze |
Gold |
|---|---|---|---|
| Monthly price | $499 | $1,299 | $2,499 |
| Monthly support hours | 10 hrs | 25 hrs | 50 hrs |
| Theme & storefront fixes | ✓ | ✓ | ✓ |
| App troubleshooting | ✓ | ✓ | ✓ |
| Minor store updates | ✓ | ✓ | ✓ |
| Performance review | ✓ | ✓ | ✓ |
| Technical SEO fixes | ✓ | ✓ | ✓ |
| Liquid customization | — | ✓ | ✓ |
| Existing integrations | — | ✓ | ✓ |
| Advanced theme work | — | — | ✓ |
| Advanced performance work | — | — | ✓ |
| Regression testing | Basic | ✓ | Advanced |
| Store health review | Basic | ✓ | ✓ |
| Monthly report | ✓ | ✓ | ✓ |
| Critical response target | 4 hrs | 2 hrs | 1 hr |
Not sure which Shopify support plan fits?
Share your store URL, apps, theme, and typical monthly change volume — we'll recommend Basic, Bronze, or Gold.
WHAT'S INCLUDED
What Your Support Hours Cover
Basic, Bronze, and Gold all include approved technical work within monthly capacity, QA before publishing where the store setup allows, and a maintenance summary. The plan tier changes hours, depth, and response speed — not whether you get unstructured ad-hoc freelancing.
Theme & Liquid Fixes
Fixing theme issues, updating sections, modifying Liquid, and resolving responsive problems.
Apps & Storefront Bugs
Troubleshooting apps, resolving storefront bugs, and investigating technical errors.
Integrations & Content Updates
Updating existing integrations and existing store content within agreed support scope.
Performance & Technical SEO
Improving page performance and fixing technical SEO issues within the selected plan.
QA Before Publishing
Testing completed changes and related storefront functionality before go-live.
Monthly Reporting
A clear summary of completed work and recommended next priorities.
Defined Response Targets
Critical issue acknowledgement targets of 4 / 2 / 1 business hours by plan during agreed coverage.
Store Familiarity
A technical partner who understands your store instead of starting from zero on every ticket.
SERVICE LIMITATIONS
What May Require Additional Scope
Support plans stay predictable when larger projects are estimated separately. The following are not automatically included in monthly hours.
Shopify Subscription
Shopify plan fees are paid directly to Shopify and are not included in support pricing.
Paid Themes & Apps
Premium theme licenses, third-party app subscriptions, and paid external services are billed separately.
Major Redesigns & Rebuilds
Complete store redesigns, full theme rebuilds, and major feature development require separate scope.
Custom Apps & Large Integrations
New custom applications and large ERP, CRM, PIM, or WMS integrations are estimated separately.
Migrations & Headless
Store migrations, headless commerce development, and Shopify Plus-specific engineering are not automatic plan inclusions unless scoped.
SEO Campaigns & Content
Full SEO campaigns, content writing, product-content production, photography, and paid ads are separate services.
Access Dependencies
Work requiring systems or credentials the client cannot provide cannot proceed until access is available.
Hour Rollover & Emergencies
Unused hours do not auto-roll unless agreed in writing. Emergency work outside agreed coverage needs separate approval and availability.
SUPPORT ASSURANCE
Structured Support Without Hidden Scope
Shopify support becomes risky when tickets are vague and changes go live untested. Our delivery model keeps issue intake, testing, publishing, and reporting visible each month.
Confirm Before Changing
We confirm the issue or requested change and review affected store components before work begins.
Staging Where Available
Changes are made in an appropriate development/staging environment when the store setup allows.
QA Related Flows
We test the change and check related storefront functionality before confirming the result.
Approved Publish
Approved changes are published deliberately — not pushed live without review.
Documented Work
Completed work is documented where applicable so you know what changed each month.
Clear Boundaries
We do not guarantee uptime, sales, rankings, conversion, or PageSpeed scores — those depend on Shopify, apps, traffic, and factors outside our control.
OUR PROCESS
Our Shopify Support Process
Same clear path for Basic, Bronze, and Gold — plan size changes hours and response speed, not the delivery discipline.
Store Onboarding
We review your Shopify store, access requirements, existing issues, theme, and apps (typically 3–5 business days for initial setup).
Store Assessment
We identify technical risks, maintenance requirements, and priority improvements, then confirm package fit (Basic / Bronze / Gold).
Support Plan
We lock the support tier, coverage expectations, workflow, and initial maintenance plan based on store activity.
Monthly Support
Our team handles approved fixes, maintenance tasks, and technical improvements within your monthly capacity.
Test & Review
Changes are tested before publishing wherever the store setup allows, including related storefront checks.
Report & Next Priorities
You receive a clear summary of completed work and recommended next priorities for the following month.
Why AALogics
Shopify Support Needs More Than Ad-Hoc Bug Fixes
Shopify support is not only about fixing individual tickets. AALogics combines ecommerce development, design, and technical experience so businesses can maintain and improve their stores with clear capacity, response targets, and reporting.
Structured Monthly Support
Clear support capacity, defined response targets, and transparent maintenance reporting each month.
Shopify Theme Expertise
Theme, Liquid, section, and storefront troubleshooting grounded in real Shopify store experience.
App & Integration Support
Investigate app conflicts, configuration issues, and existing integrations that power your store.
Performance-Focused Improvements
Practical technical improvements for theme weight, scripts, and assets — without fake PageSpeed guarantees.
QA Before Publishing
Changes are tested and related storefront functionality is reviewed before approved updates go live.
Support That Scales
Upgrade from Basic to Bronze or Gold when store activity and technical demand grow.
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