Odoo Maintenance & Support
Discover with AI
Ask for product details, compare alternatives, and get intelligent buying recommendations instantly.
- Clear monthly pricing — Basic, Bronze, and Gold retainers have published monthly rates with a defined support-hour pool.
- Transparent hour tracking — Know exactly how support hours are used, with regular updates and monthly reporting.
- Named Odoo engineer — Work with a dedicated support contact who knows your instance — not a rotating ticket queue.
- Published response SLAs — Clear response targets by severity, from business-hours Basic coverage up to Gold 24×7 Sev-1.
- Extra work quoted first — If needs exceed your monthly hours, additional work is quoted and approved before it continues.
Keep your Odoo environment stable, secure, and operational with structured monthly support — Basic, Bronze, or Gold retainers covering bug fixes, custom modules, integrations, performance, and preventive maintenance.
Need Reliable Odoo Support?
Problems inside an ERP can affect sales, accounting, inventory, purchasing, manufacturing, CRM, and other connected workflows. Structured support helps resolve issues before they turn into larger operational disruptions.
Ongoing Support Assurance
Your support plan combines reactive issue resolution with proactive maintenance, helping identify recurring problems, technical debt, performance concerns, and upgrade risks before they become critical.
ODOO SUPPORT AUDIT
Is Your Odoo System Becoming Harder to Manage?
As an Odoo environment grows, custom modules, integrations, configurations, users, and business workflows become more interconnected. Without regular maintenance, even small technical problems can affect multiple areas of the business.
Recurring Bugs
The same errors, broken workflows, access issues, or configuration problems keep returning.
Custom Module Issues
Custom modules require fixes or adjustments as business processes and Odoo dependencies change.
Integration Failures
Connections with ecommerce platforms, payment gateways, shipping providers, CRM, accounting tools, or other systems stop syncing correctly.
Slow Performance
Pages, reports, searches, scheduled jobs, or large Odoo workflows are taking longer than expected.
User & Configuration Problems
Teams need assistance with permissions, workflows, settings, reports, or functional Odoo questions.
Growing Technical Backlog
Minor fixes, improvements, updates, and technical debt continue accumulating because no dedicated team owns ongoing Odoo maintenance.
Don't see your exact Odoo issue listed above?
Get an Odoo Support AssessmentWHAT WE SUPPORT
Complete Odoo Support & Maintenance Coverage
Get technical support, functional assistance, preventive maintenance, server help, bug fixing, and ongoing development assistance under one structured monthly retainer — Basic, Bronze, or Gold.
Technical Support
Bug Fixes & Error Resolution
Investigate Python errors, server exceptions, broken workflows, frontend issues, backend problems, and other Odoo technical errors.
Custom Module Support
Maintain and troubleshoot existing custom modules, business logic, views, reports, security rules, and approved customizations.
Third-Party Module Support
Review compatibility problems, configuration issues, and failures involving supported third-party Odoo applications.
Integration Support
Troubleshoot existing API connections and integrations with ecommerce, payment, shipping, ERP, CRM, PIM, accounting, and other business systems.
Performance Optimization
Investigate slow database queries, scheduled actions, resource usage, indexing, attachments, and common Odoo performance bottlenecks.
Server & Deployment Support
Assist with Odoo.sh, cloud, or approved self-hosted environments, deployment workflows, logs, configuration, and technical troubleshooting.
Functional & Preventive Maintenance
Functional Support
Help users resolve configuration, workflow, permissions, reporting, and day-to-day Odoo usage issues.
Security & Update Review
Review relevant updates, patches, dependencies, and known technical concerns affecting the supported environment.
Backup Verification
Review agreed backup processes and confirm that critical backup procedures are operating as expected.
Scheduled Job Monitoring
Troubleshoot failed cron jobs, queues, automated actions, scheduled tasks, and background processes.
User Roles & Permissions
Review access rights, groups, record rules, and permission issues affecting business users.
Upgrade Readiness
Identify customizations, integrations, or dependencies that could affect a future Odoo version upgrade.
MONTHLY SUPPORT PLANS & PRICING
Odoo Maintenance & Support Pricing
Monthly retainers with clear hours, published response targets, and monthly reporting. Choose Basic, Bronze, or Gold based on how much ongoing support your Odoo environment needs.
Basic
Best for: Solo operators and startups on a stable Odoo setup that need dependable technical assistance and routine maintenance.
$500/mo
10 support hours / month
4-hour response SLA · 8×5 business-hours coverage
Get Started- Odoo Community & Enterprise editions
- Technical & functional support
- 10 support hours per month
- 4-hour response SLA
- 8×5 business-hours coverage
- Monthly reporting
- Named support engineer
- Technical bug fixes
- Functional support
- Custom module troubleshooting
- Standard configuration assistance
- Basic third-party module troubleshooting
- Backup-process review
- Scheduled job and automation troubleshooting
- Basic Odoo health review
- All active Odoo versions (v14–v19)
- Odoo.sh, cloud & on-premise support
- Monthly support summary
Ideal for: Businesses with a relatively stable Odoo setup that need an experienced support team available for recurring fixes, questions, and maintenance.
Bronze
Best for: Growing SMBs (roughly 20–100 Odoo users) that depend on Odoo every day and have custom modules, integrations, or more complex workflows.
$1,500/mo
40 support hours / month
2-hour response SLA · 12×5 extended coverage
Get Bronze- Everything in Basic, plus:
- Odoo Community & Enterprise editions
- Technical & functional support
- 40 support hours per month
- 2-hour response SLA
- 12×5 extended coverage
- Dedicated named engineer
- Emergency hotline included
- 1 Odoo upgrade / year included*
- Monthly transparency reporting
- Priority technical support
- Custom module maintenance
- Existing integration troubleshooting
- Performance review
- Database and error-log review
- Third-party module compatibility assistance
- Functional workflow troubleshooting
- User roles and permission support
- Minor improvements within included hours
- Monthly preventive maintenance review
- Upgrade-readiness recommendations
- Monthly support and system-health report
Ideal for: Businesses using Odoo across sales, inventory, accounting, purchasing, CRM, ecommerce, manufacturing, projects, or other operational workflows.
Gold
Best for: Multi-entity operations, 100+ Odoo users, and business-critical environments that need larger capacity, faster Sev-1 response, and 24×7 coverage.
$3,000+/mo
Custom hours / month
30-minute Sev-1 SLA · 24×7 global coverage
Talk to Sales- Everything in Bronze, plus:
- Odoo Community & Enterprise editions
- Technical & functional support
- Custom monthly hour allocation
- 30-minute Sev-1 response SLA
- 24×7 global coverage
- Named engineer + backup engineer
- 24×7 emergency hotline
- Quarterly system reviews
- Priority support queue
- Senior Odoo developer involvement
- Advanced custom module support
- Priority integration troubleshooting
- Proactive performance monitoring
- Deeper database and system-health review
- Critical workflow monitoring
- Priority deployment assistance
- Technical debt and improvement recommendations
- Upgrade planning assistance
- Monthly system-health and activity report
- On-site support available for major rollouts (scoped separately)
Ideal for: Complex, heavily customized, multi-department, or high-dependency Odoo environments where outages or workflow failures can materially affect operations.
*Bronze includes one standard version-upgrade engagement per year within available hours; complex migrations or major rewrites may require additional scope. Gold pricing starts at $3,000/mo and is quoted to your user count, custom-module load, and coverage needs.
COMPARE PLANS
Compare All Odoo Support Plans
Transparent monthly retainers — hours, SLA, coverage, and deliverables side by side.
| Capability | Basic | MOST POPULAR Bronze |
Gold |
|---|---|---|---|
| Monthly price | $500 | $1,500 | $3,000+ |
| Monthly support hours | 10 hrs | 40 hrs | Custom |
| Response SLA | 4 hours | 2 hours | 30 min Sev-1 |
| Coverage window | 8×5 business hours | 12×5 extended | 24×7 global |
| Named engineer | ✓ | Dedicated | Named + backup |
| Emergency hotline | — | ✓ | 24×7 |
| Community & Enterprise editions | ✓ | ✓ | ✓ |
| Technical support | ✓ | ✓ | ✓ |
| Functional support | ✓ | ✓ | ✓ |
| Bug fixing | ✓ | ✓ | ✓ |
| Custom module support | Basic | ✓ | Advanced |
| Third-party module support | Basic | ✓ | ✓ |
| Existing integration troubleshooting | Basic | ✓ | Priority |
| User & permission support | ✓ | ✓ | ✓ |
| Scheduled job troubleshooting | ✓ | ✓ | ✓ |
| Backup review | ✓ | ✓ | ✓ |
| Performance review | Basic | Monthly | Proactive |
| Database / error-log review | As needed | ✓ | Advanced |
| Minor development | Within hours | Within hours | Within hours |
| Upgrade included | — | 1 / year* | Scoped |
| Upgrade-readiness review | — | ✓ | ✓ |
| Technical improvement recommendations | Basic | ✓ | Advanced |
| Monthly report | ✓ | ✓ | ✓ |
| Quarterly technical review | — | — | ✓ |
| Priority support queue | — | ✓ | ✓ |
| Critical / Sev-1 response | 4 business hrs | 2 business hrs | 30 min · 24×7 |
*Response time means acknowledgement and initial technical assessment. Resolution time depends on issue severity, complexity, third-party dependencies, and required testing. Upgrade inclusion on Bronze is for a standard version jump within available hours — complex migrations may need additional scope.
Not sure which Odoo support plan fits?
Tell us your Odoo version, user count, custom modules, and how critical downtime is — we'll recommend Basic, Bronze, or Gold.
SERVICE LIMITATIONS
What May Require Additional Scope
Major Version Upgrades
Full Odoo version upgrades, custom module migration, database migration, and large regression-testing projects are scoped separately.
New Module Development
Large custom applications, major new workflows, dashboards, portals, or complex features are not included as routine maintenance tasks.
New Integrations
Building a completely new ERP, ecommerce, marketplace, WMS, PIM, CRM, payment, or proprietary integration may require a separate project scope.
Major Data Cleanup
Large-scale duplicate removal, accounting corrections, historical-data restructuring, or data-remediation projects require separate assessment.
Infrastructure Projects
Server migrations, major cloud architecture changes, disaster-recovery implementation, or large DevOps projects are quoted separately.
Unsupported Third-Party Modules
Modules without compatible vendor releases or maintainable source code may require replacement or redevelopment.
Odoo Licensing & Third-Party Fees
Odoo subscriptions, Odoo.sh costs, hosting, third-party applications, API usage, and vendor licensing fees are not included.
Unused Support Hours
Included hours are intended for active monthly support and are not designed for indefinite hour accumulation.
SUPPORT ASSURANCE
Reliable, Transparent Odoo Support
Our support process is designed to give your team visibility into what is being worked on, how issues are prioritized, and where technical risks are developing.
Root-Cause Focus
We investigate the underlying cause of recurring issues rather than repeatedly applying temporary fixes.
Staging-First Changes
Technical changes are tested in a staging or controlled environment whenever the infrastructure and urgency of the issue allow it.
Clear Hour Tracking
Support work is tracked against the monthly allocation so you can see where development and maintenance capacity is being used.
Priority-Based Support
System-down incidents and business-critical workflow failures receive higher priority than normal requests or cosmetic changes.
Documented Changes
Important fixes and deployments are documented to reduce knowledge loss and make future maintenance easier.
Ongoing System Visibility
Bronze and Gold plans include recurring system-health reviews and recommendations rather than functioning only as reactive help desks.
RESPONSE & SUPPORT SLAs
Odoo Support SLAs by Severity
Response targets are tied to issue severity and your plan. Coverage window and hotline guarantees improve as you move from Basic to Gold.
Sev-1 — System Down
Production Odoo unavailable, data-loss risk, checkout or sales blocked, critical operational workflow down.
Basic: 4 hours (business hours)
Bronze: 1–2 hours
Gold: 30 minutes · 24×7
Sev-2 — Major Feature Broken
Key workflow blocked, important feature unavailable, integration failure with significant business impact — workaround may exist.
Basic: 1 business day
Bronze: 4 hours
Gold: 2 hours · 24×7
Sev-3 — Minor Issue
Examples: Non-blocking bugs, user issues, configuration requests, report issues.
Handled according to ticket priority and available monthly support capacity.
Sev-4 — Question / Request
Examples: Minor improvements, configuration changes, optimization work, technical recommendations.
Scheduled into the monthly support backlog after scope and effort review.
Important: Response time is not the same as resolution time. Complex issues may require investigation, staging tests, vendor coordination, or additional development.
OUR PROCESS
Our Odoo Support & Maintenance Process
System Onboarding & Audit
We review your Odoo version, edition, hosting environment, applications, custom modules, integrations, business-critical workflows, and known issues.
Support Baseline
We document access, environments, technical dependencies, deployment process, priorities, and current support backlog.
Ticket Intake & Prioritization
Each request is reviewed and assigned a priority based on operational impact and urgency.
Investigation & Resolution
Our team investigates the root cause and implements the appropriate fix, configuration change, or technical solution.
Testing
Changes are validated in staging or a controlled environment whenever practical before production deployment.
Deployment
Approved fixes and updates are deployed using the agreed release process.
Preventive Maintenance
Depending on your package, we review performance, logs, backups, integrations, scheduled jobs, technical risks, and upgrade readiness.
Monthly Reporting
You receive visibility into completed work, hours used, recurring issues, outstanding risks, and recommended improvements.
Why AAlogics
Your Odoo Support Team Should Understand More Than Individual Tickets
Odoo connects multiple business functions in one platform. A problem in one module can affect sales, inventory, accounting, ecommerce, manufacturing, purchasing, or other downstream workflows.
Odoo Technical Expertise
Support across backend development, modules, views, reports, security, workflows, APIs, and integrations.
Functional Understanding
Technical issues are considered in the context of how users and departments actually work inside Odoo.
Custom Module Experience
Support for custom functionality rather than limiting assistance to standard Odoo configuration.
Integration Support
Experience troubleshooting Odoo connections with external ecommerce, payment, logistics, CRM, PIM, ERP, and business platforms.
Flexible Monthly Capacity
Choose Basic, Bronze, or Gold based on the amount of ongoing technical work your environment requires.
Long-Term Odoo Support
Move from reactive fixes toward better documentation, preventive maintenance, performance improvement, and upgrade readiness.
Odoo Maintenance & Support - Explore details and features of this product
People Searches
AI PRODUCTS , AUTOMATION
Please complete your information below to login.
Sign In
Create New Account