Support & Maintenance Packages for Adobe Commerce (Magento2)

Our Adobe Commerce (Magento) support packages are meticulously crafted to ensure your Magento store operates seamlessly. These packages provide a comprehensive suite of services, including technical troubleshooting, security updates, performance optimization, and regular maintenance. The primary objective is to keep your Magento store consistently up-to-date, secure, and performing at its peak.

It depends heavily on which concerns you wish to be handled. If you need basic assistance without safety as well as performance audits, the starter and standard packages will suffice. If you would certainly like experts to raise your safety and also optimize your shop, consider the plus and enterprise plans. Yet do not stress, we can recommend a bundle for you. Please send questions using the FORM to recognize much more.

Yes, we can review upgrades as well as downgrades for subsequent months. However, it's not feasible to change a strategy after the month has begun.

Probably yes, as practically and virtually every support job requires fine-tuning internal setups. This includes an admin account on Magento as well as accessibility to web server files using FTP. If you are worried about your primary admin account, we can help you establish new admin accounts which you can remove at a later minute.

YES, we are ever-ready not just to mold our plans according to your requirements yet we also make entirely fresh maintenance plans for any one of our interested clients.

Magento support packages typically include services such as technical support, troubleshooting, bug fixes, platform upgrades, security audits, performance optimization, and emergency support. The exact offerings may vary depending on the package and provider.

The right support package depends on your specific business needs and the complexity of your Magento store. Consider factors such as your store's size, traffic volume, customization requirements, and budget. It's recommended to discuss your needs with the support provider to help you choose the most suitable package.

Many support providers offer flexibility to upgrade or downgrade your package based on your evolving needs. It's advisable to check the terms and conditions of the support provider to understand their policies regarding package changes.

Response times may vary depending on the support package and provider. Some packages offer priority support with faster response times, while others may have predefined service level agreements (SLAs) for response and resolution times. Make sure to clarify the expected response time with the support provider.

Support packages typically cover a wide range of issues, including technical problems, bug fixes, security vulnerabilities, performance issues, and assistance with platform upgrades. However, it's important to review the specific terms and conditions of the support package to understand the scope of coverage.

Support packages usually focus on maintaining and optimizing your existing Magento store rather than extensive customization or development work. However, some providers may offer additional services for customization or development at an extra cost. It's advisable to clarify with the support provider regarding the inclusion of custom work in the package.

The duration of a support package can vary depending on the provider and the package you choose. Some packages may have monthly or annual subscriptions, while others may offer flexible contract lengths. Make sure to check the duration and renewal terms of the package before committing.