Refund Policy

7 Days Money Back Guarantee for all AALogics products and extensions

All customers can request a refund during 7 days after purchase of our software, if customer think that our software is not suitable for any reason. To get the refund please fill out the Returns Form and contact us via the Contact Form or email to let us know. All refund requests submitted after 7 days are not accepted.
To request a refund, customer must remove all copies of our software from its store, servers, computers, email, etc and confirm by email such removal. After receiving a request we will process the refund within 5 business days.

Are services refundable?

No, we cannot refund any services because we incur a cost to perform the service, cost of installation and customization services are not refundable.
If for any reason you are not entirely satisfied with our service then you can cancel the contract within the first 15 days from the Commencement (initiation of the project) date, and we will refund the unused amount of your fees in full for Prepaid plans, and refund any Milestone (for fixed-price projects) that was paid for but not delivered yet. For example, if you have paid for a prepaid hourly plan of 100 hours per month, and you wish to cancel after 7 days after the start of contract where 20 hours were utilized on your project, we will refund the 80 hours that were not used.
To file a Refund Request, you will need to email us at: [email protected]

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